Highlighting CX Innovators

Signal VoC by Frame AI  highlights CX leaders across Customer Success, Customer Support, and Customer Experience functions, who are embracing innovative ways to use customer feedback to improve customer relationships, organizational culture, and team performance.

 

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Upcoming Events

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Panel: How Likely Are You To Recommend NPS to a Friend or Colleague?

March 21, 2021 - 11 AM

Join us for our April event, with panelists Sherrod Patching, Head of Global Technical Account Managers at Gitlab and Graham Gill, VP of Success & Services at Accent Technologies, for a discussion about NPS — the good, the bad, and the ugly.

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Recent Posts

Recap: Powering Amazing CX With Support Culture & Technology With Matthew Caron

“The whole system is established toward making sure we win the game instead of being champions at the end of the season, and that’s where Support comes in. Support makes you the champion at the end of the season.”  Whether your company is B2B or B2C, your Support team spends more time facing customers than any other team. As a result, Support comprises a ...

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Recap: Building a CX Program From Scratch with Jim Jones

“I believe CX can be a department and be responsible for the plumbing and the wiring, but it also needs to be baked into every team.” The best CX programs are as dynamic as customer relationships — they need to consider goals, various data sources, stakeholders, measurement methodologies, and of course, closing the loop. Jim Jones has over 20 years of ...

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Recap: The Customer Voice Chain of Custody

Organizations that seek to leverage Voice of Customer (“VoC”) for a better customer experience often face a paradox — striving for company-wide ownership can diminish accountability as teams continue working toward their individual KPIs. Still, without whole-company ownership, meaningful action is rarely taken. Our panelists, Zach Bouzan-Kaloustian, VP ...

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