Highlighting CX Innovators

Signal VoC by Frame AI  highlights CX leaders across Customer Success, Customer Support, and Customer Experience functions, who are embracing innovative ways to use customer feedback to improve customer relationships, organizational culture, and team performance.


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Upcoming Events

Erica Ayotte

Anatomy of a Data-Driven Customer Journey

August 12, 2021 - 11 AM

Join us for our August event featuring Erica Ayotte Favorito, VP of Customer Success at Privy, on the anatomy of a data-driven customer journey.

Recent Posts

Recap: Anatomy of a Data-Driven Customer Journey

Companies know that understanding the ins and outs of their customer journey will prepare them to provide what customers need to succeed at the right time and place. But many CX teams know that understanding the customer journey represents a journey unto itself — customer journeys are infrequently linear, and there are inevitably questions, distractions, ...

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Recap: Building a CX Function From Support

With more companies than ever competing on customer experience, many companies are investing in dedicated CX teams. With so many different functions orbiting the customer experience, there’s some debate about what internal resources and expertise should become the launchpad for new CX functions. In Usersnap’s 2020 State of Customer Experience report, 60% of ...

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Recap: High-Performing Health Scores with Kristi Faltorusso

46% of Customer Success teams use health scores to forecast churn and renewals (CSM Practice). But health scores are only as good as what you put into them and the actions that they’re able to drive. We recently hosted Kristi Faltorusso, VP of Customer Success at ClientSuccess, and Founder of CS Real Simple, for a session to unpack what makes a ...

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