Highlighting CX Innovators

Signal VoC by Frame AI  highlights CX leaders across Customer Success, Customer Support, and Customer Experience functions, who are embracing innovative ways to use customer feedback to improve customer relationships, organizational culture, and team performance.

 

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Upcoming Events

High-Performing Health Scores With Kristi Faltortusso


June 24, 2021 - 11 AM

Join us for our June event, featuring Kristi Faltorusso, VP of Customer Success at ClientSuccess, on what makes a high-performing health score.

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Recent Posts

Recap: How Satisfied Are You With CSAT?

Recap: How Satisfied Are You With CSAT?

Understanding customer satisfaction is more important than ever — the CSAT (“Customer Satisfaction”) metric is a popular tool, as part of a balanced picture, that many organizations take to help them get there.  We had the pleasure of hosting Jill Kahn, VP Customer Support Engineering at Fastly, and Charlotte Ward, Head of Customer Support at Snowplow ...

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Recap: How Likely Are You To Recommend NPS to a Friend or Colleague?

Since 2003, many companies have relied on Net Promoter Score (“NPS”) for insight into how happy and loyal their customers are. However, with customer expectations rising and customer experience reigning as today's primary competitive differentiator, many CX leaders are debating the efficacy of the NPS metric in measuring customer relationship health.  We ...

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Recap: Powering Amazing CX With Support Culture & Technology With Matthew Caron

“The whole system is established toward making sure we win the game instead of being champions at the end of the season, and that’s where Support comes in. Support makes you the champion at the end of the season.”  Whether your company is B2B or B2C, your Support team spends more time facing customers than any other team. As a result, Support comprises a ...

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