Highlighting CX Innovators

Signal VoC by Frame AI  highlights CX leaders across Customer Success, Customer Support, and Customer Experience functions, who are embracing innovative ways to use customer feedback to improve customer relationships, organizational culture, and team performance.


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Upcoming Events

Building a CX Function From Support

July 21, 2021 - 11 AM

Join us for our July event, featuring Jenny Dempsey, CX Manager at Apeel and Fruitstand.com and Top 25 ICMI 2021 Thought Leader, on building a CX function from Support.


Recent Posts

Recap: High-Performing Health Scores with Kristi Faltorusso

46% of Customer Success teams use health scores to forecast churn and renewals (CSM Practice). But health scores are only as good as what you put into them and the actions that they’re able to drive. We recently hosted Kristi Faltorusso, VP of Customer Success at ClientSuccess, and Founder of CS Real Simple, for a session to unpack what makes a ...

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Recap: How Satisfied Are You With CSAT?

Recap: How Satisfied Are You With CSAT?

Understanding customer satisfaction is more important than ever — the CSAT (“Customer Satisfaction”) metric is a popular tool, as part of a balanced picture, that many organizations take to help them get there.  We had the pleasure of hosting Jill Kahn, VP Customer Support Engineering at Fastly, and Charlotte Ward, Head of Customer Support at Snowplow ...

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Recap: How Likely Are You To Recommend NPS to a Friend or Colleague?

Since 2003, many companies have relied on Net Promoter Score (“NPS”) for insight into how happy and loyal their customers are. However, with customer expectations rising and customer experience reigning as today's primary competitive differentiator, many CX leaders are debating the efficacy of the NPS metric in measuring customer relationship health.  We ...

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