Panel: How Likely Are You To Recommend NPS to a Friend or Colleague?

65% of companies use NPS, but 32% say they should stop using it

Sources: Lumoa, a recent Linkedin poll by Anita Toth 


Sherrod Patching

Sherrod Patching has over 15 years of customer success strategy experience, having built global teams and successful customer programs from the ground up. Her strengths include devising and implementing vision and strategy in dynamic times of change and 'learning while running'. She builds alliances and executes against strategic vision with a "roll-up-her-sleeves style."Sherrod brings a wide range of tech industry experience and currently leads the global technical account management team at GitLab, a collaboration platform in the DevSecOps space. In addition to her passion for customer success, Sherrod is the mother of a 5-year-old and 2-year-old girl that keeps the days full!


Graham Gill

Graham Gill is VP of Success and Services at Accent Technologies, a sales enablement company that helps customers sharpen sales execution and improve win rates. Graham brings two decades of experience developing and leading high-performing teams (pre & post-sales), and is passionate about driving client adoption and customer loyalty. These skills enable him to build customer experience strategies and services that result in increased revenue and retention. He hates NPS.......HA

Wednesday, April 21

11:00am - 11:45am PST
02:00pm - 02:45pm EST


Join us for our April event, with panelists Sherrod Patching, Head of Global Technical Account Managers at GitLab and Graham Gill, VP of Success & Services at Accent Technologies, for a discussion about navigating NPS — the good, the bad, and the ugly. 

We’ll discuss:

  • Key limitations of NPS and how to navigate them
  • What you should and shouldn't do with NPS
  • Analyzing other sources of customer feedback