Signal VoC (“Voice of Customer”) is a community that highlights CX leaders across Customer Success, Customer Support, and Customer Experience functions, who are embracing innovative approaches to Voice of Customer. Our mission is to drive a focused conversation about next-generation VoC, what it looks like and how to get there, so that we can all write the 101 book on VoC together.
We provide a curated learning environment and a platform for CX leaders to highlight their experience, celebrate their success, expand their networks, and learn from each other, the foremost source of education and inspiration in VoC.
Get on the list here, so you don't miss any upcoming events. If you have a great idea for content, whether that's an interview, a session, or a blog post, or want to nominate someone, we'd love to hear from you!
Absolutely not - VoC is a fast-evolving discipline, can mean something different from company to company, and there’s no 101 book. Many CX leaders are in the early stages of rolling out VoC initiatives, and senior CX leaders that have had VoC initiatives in place for years still wrestle with tons of open questions. We believe there is no one-size-fits-all approach. Our goal is to bring together a mix of perspectives and experiences to set you up for success.
Signal VoC is sponsored by Frame AI. At Frame AI, we distinguish three roles we wish to play with the community: