June 24, 2021 - 11 AM
Join us for our June event, featuring Kristi Faltorusso, VP of Customer Success at ClientSuccess, on what makes a high-performing health score.
April 28, 2021 - 12 PM
Since 2003, many companies have relied on Net Promoter Score (“NPS”) for insight into how happy and loyal their customers are. However, with customer expectations rising and customer experience reigning as today's primary competitive differentiator, many CX leaders are debating the efficacy of the NPS metric in measuring customer relationship health.
March 25, 2021 - 11 AM
Join us for our March event, a "fireside chat" with Matthew Caron, Head of Customer Support at OpenTable, on how to power amazing customer experience with Support culture and technology.
February 25, 2021 - 11 AM
“I believe CX can be a department and be responsible for the plumbing and the wiring, but it also needs to be baked into every team.”
January 28, 2021 - 11 AM
Organizations that seek to leverage Voice of Customer (“VoC”) for a better customer experience often face a paradox — striving for company-wide ownership can diminish accountability as teams continue working toward their individual KPIs. Still, without whole-company ownership, meaningful action is rarely taken. Our panelists, Zach Bouzan-Kaloustian, VP ...
July 16, 2020 - 1 AM
An effective Voice of Customer strategy can have many moving parts. As a result, organizations with industry-leading CX often have an executive sponsor to ensure that VoC initiatives result in impactful action and don't stop at listening.
August 30, 2020 - 5 PM
“Surprises are great for birthdays, but not when you’re running a SaaS business.” It’s no surprise that 63% of CX professionals use customer feedback to prioritize investment in better products, services and customer experiences.
August 9, 2020 - 5 PM
For people who’ve worked in Support, the frustration of knowing that customer conversations contain valuable insights, but not being able to communicate that value to other stakeholders is a common feeling.
June 18, 2020 - 6 PM
We welcomed Kristi Faltorusso, VP of Customer Success at Intellishift, as our speaker for Signal VoC’s inaugural Member Spotlight event.