Building a CX Function From Support

60% of B2B respondents and 67% of B2C respondents said the Support function has the greatest investment in CX 

Source: Usersnap State of Customer Experience 2020

Wednesday, July 21

11:00am - 11:45am PST
02:00pm - 02:45pm EST


Join us for our July event, featuring Jenny Dempsey, CX Manager at Apeel and Fruitstand.com, on building a CX function out of Support. 

We’ll cover:

  • Differences, overlap, and collaboration patterns between Support and CX
  • Making the case for a dedicated CX function
  • Best practices for new CX teams

Jenny-DempseyJenny Dempsey is the Consumer Experience Manager for FruitStand.com and Apeel Sciences. With over 16 years of building and leading customer service & experience teams, she is also the co-founder of a customer service blog, CustomerServiceLife.com. Jenny has been recognized over the years for her work, including The ICMI Top 25 Thought Leaders of 2021and accepting the 2019/2020 CloudCherry CX Influencer Champion award. Jenny loves being an auntie to her beautiful niece, traveling the world, singing, and hanging out with her toothless rescue cats. She lives in sunny San Diego, CA.