Signal VoC Blog

Let me know if this sounds familiar. Your company has developed a new feature. It’s launch day and internal enthusiasm is high. Out goes the newsletter, the social media posts, and the feature is turned on. 

Last week we welcomed Kristi Faltorusso, VP of Customer Success at Intellishift, as our speaker for Signal VoC’s inaugural Member Spotlight event.

Customer experience professionals know the world of VoC is changing. Their roles have become less about mobilizing surveys and more about listening and acting on what customers are saying in their own words. And as these roles evolve, more organizations than ever are competing primarily on CX.