Signal VoC Blog

5 min read

Will the Real Customer Experience Please Stand Up?

By Brett Rush on Aug 6, 2020 12:56:24 PM

Let me know if this sounds familiar. Your company has developed a new feature. It’s launch day and internal enthusiasm is high. Out goes the newsletter, the social media posts, and the feature is turned on. 

Topics: Customer Support Customer Experience Voice of Customer
7 min read

Recap: VoC for a Customer-First Culture with Kristi Faltorusso

By Mary Cleary on Jun 18, 2020 6:04:00 PM

Last week we welcomed Kristi Faltorusso, VP of Customer Success at Intellishift, as our speaker for Signal VoC’s inaugural Member Spotlight event.

Topics: Voice of Customer Event Recap
7 min read

Next-generation Voice-of-Customer

By Mary Cleary on Jun 10, 2020 5:55:00 PM

Customer experience professionals know the world of VoC is changing. Their roles have become less about mobilizing surveys and more about listening and acting on what customers are saying in their own words. And as these roles evolve, more organizations than ever are competing primarily on CX. 

Topics: Voice of Customer