Signal VoC Blog

6 min read

Recap: James Scott on The VoC-Informed Product Roadmap

By Mary Cleary on Aug 30, 2020 4:02:00 PM

“Surprises are great for birthdays, but not when you’re running a SaaS business.”

Topics: Voice of Customer Event Recap
8 min read

Recap: Jason Viglione on The Role of Support in VoC

By Mary Cleary on Aug 9, 2020 5:31:00 PM

“I spent years hearing customers telling us exactly what we need to know, but that was overlooked because we didn’t have a process to capture it.”

Topics: Customer Support Customer Experience Voice of Customer Event Recap
7 min read

Recap: VoC for a Customer-First Culture with Kristi Faltorusso

By Mary Cleary on Jun 18, 2020 6:04:00 PM

Last week we welcomed Kristi Faltorusso, VP of Customer Success at Intellishift, as our speaker for Signal VoC’s inaugural Member Spotlight event.

Topics: Voice of Customer Event Recap