Signal VoC Blog

8 min read

Recap: Jason Viglione on The Role of Support in VoC

By Mary Cleary on Aug 9, 2020 5:31:00 PM

“I spent years hearing customers telling us exactly what we need to know, but that was overlooked because we didn’t have a process to capture it.”

Topics: Customer Support Customer Experience Voice of Customer Event Recap
5 min read

Will the Real Customer Experience Please Stand Up?

By Brett Rush on Aug 6, 2020 12:56:24 PM

Let me know if this sounds familiar. Your company has developed a new feature. It’s launch day and internal enthusiasm is high. Out goes the newsletter, the social media posts, and the feature is turned on. 

Topics: Customer Support Customer Experience Voice of Customer