Signal VoC Blog

Mary Cleary

Mary Cleary


Recent posts by Mary Cleary

8 min read

Recap: Maximizing VoC Volume with Executive Sponsorship

By Mary Cleary on Sep 29, 2020 12:00:00 AM

An effective Voice of Customer strategy can have many moving parts. As a result, organizations with industry-leading CX often have an executive sponsor to ensure that VoC initiatives result in impactful action and don't stop at listening.

Topics: Customer Success Customer Support Customer Experience Voice of Customer
6 min read

Recap: James Scott on The VoC-Informed Product Roadmap

By Mary Cleary on Aug 30, 2020 4:02:00 PM

“Surprises are great for birthdays, but not when you’re running a SaaS business.”

Topics: Voice of Customer Event Recap
8 min read

Recap: Jason Viglione on The Role of Support in VoC

By Mary Cleary on Aug 9, 2020 5:31:00 PM

“I spent years hearing customers telling us exactly what we need to know, but that was overlooked because we didn’t have a process to capture it.”

Topics: Customer Support Customer Experience Voice of Customer Event Recap
7 min read

Recap: VoC for a Customer-First Culture with Kristi Faltorusso

By Mary Cleary on Jun 18, 2020 6:04:00 PM

Last week we welcomed Kristi Faltorusso, VP of Customer Success at Intellishift, as our speaker for Signal VoC’s inaugural Member Spotlight event.

Topics: Voice of Customer Event Recap
7 min read

Next-generation Voice-of-Customer

By Mary Cleary on Jun 10, 2020 5:55:00 PM

Customer experience professionals know the world of VoC is changing. Their roles have become less about mobilizing surveys and more about listening and acting on what customers are saying in their own words. And as these roles evolve, more organizations than ever are competing primarily on CX. 

Topics: Voice of Customer