Signal VoC Blog

Brett Rush

Brett Rush

Brett Rush is Director of Customer Experience for Frame.io, leading global Customer Support and Product Education teams. Brett has over 10 years of experience building and managing strong teams, while developing processes and procedures in growing start-up environments.

Recent posts by Brett Rush

5 min read

Will the Real Customer Experience Please Stand Up?

By Brett Rush on Aug 6, 2020 12:56:24 PM

Let me know if this sounds familiar. Your company has developed a new feature. It’s launch day and internal enthusiasm is high. Out goes the newsletter, the social media posts, and the feature is turned on. 

Topics: Customer Support Customer Experience Voice of Customer